CSDNET Inc. provides system integration services and on-site IT support to schools and other institutions. For project management and accounting, the firm used to rely on four disparate applications and a single IT support person – an expensive situation that hindered growth. CSDNET now uses MARINGO MARIProject based on SAP Business One.
Key challenges
- Integrate project management and financial processes
- Eliminate need to enter data multiple times
- Improve supportability for key business applications
- Enable personnel to enter time and expenses remotely
- Grow the business without growing the staff
Results
- Completed implementation and training in 3 weeks, meeting schedule and budget goals precisely
- Used internal staff to help with implementation and install software on new clients
- Saved US$500,000 per year by eliminating legacy software and related hardware and support
- Time fixing data entry errors reduced by 50%
- Customer support response time + 10% faster
- Speed of entering pricing data + 50% faster